Question 1

Are you licensed, bonded, and insured?

Accepted Answer

Yes, we sure are!

Question 2

Do you offer Meet & Greets?

Accepted Answer

Yes, we offer a $25 meet and greet, allowing us to get to know you and your pet(s)! Not only is this helpful in understanding your needs, but it also familiarizes your pet with our staff members, ensuring your furry friend has a happy and stress-free experience with Barks N Purrs!

*There is a $25 charge for any additional Meet & Greet

Question 3

Do I need a lockbox?

Accepted Answer

We require all clients with keys to have a lockbox! We are happy to supply a Barks N Purrs Lockbox for $30, or you are welcome to use your own. This not only ensures that your keys stay securely on your premises but also keeps the key on location for any last-minute emergencies.

Question 4

Can I select a specific arrival time for my pet's appointment?

Accepted Answer

We require 1-3 hour arrival windows for all appointments.

Question 5

Will I always have the same walker/sitter?

Accepted Answer

We always assign 2-3 walkers/sitters to each household. This is because people can get sick, emergencies can happen, or one of the sitters can be unavailable. You will meet one of these sitters during the meet and greet, but you can always request to meet the other sitters, too!

Question 6

How do I get started?

Accepted Answer

We're excited that you're considering a service with us! To get started, go ahead and click here.(https://www.timetopet.com/portal/barksnpurrs/create-account) You'll be taken to the dashboard that allows you to create a profile and request a booking! Should you need help with creating your account or requesting services, click here!(https://www.barksnpurrspetcare.com/post/howtorequestaservice)

Question 7

Will there be an additional fee for feeding or giving medication to my dog during the appointment?

Accepted Answer

Yes! If you would like to add a feeding or have us administer oral or topical medication before, during, or after a walk, visit, or hike, there will be an additional fee of $5.

Question 8

How does payment work?

Accepted Answer

We only receive payments via our portal, Time To Pet. You can pay on there with ACH (electronic check, and there will be no fee added.) OR you can pay with a debit/credit card, but there will be a 2.9% fee added if you do.

Question 9

What are your booking and cancellation policies?

Accepted Answer

We have various booking and cancellation policies for overnight pet sitting, pet visits, and walks or hikes. You can find this information in our welcome message after setting up an account on our portal!

Question 10

Are you open on major holidays?

Accepted Answer

Yes! We charge a holiday fee for all major holidays. The holiday rate will be $30 added to each service on the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Christmas Day, and Thanksgiving Day.

Question 11

How do I know if my pet actually received care?

Accepted Answer

We make sure to send all of our customers a report card after each pet care service. This includes details applicable to your service, such as a GPS route, photos, if your pet ate or drank, and assurance that we locked the door on our way out!

Question 12

Do you offer pet grooming?

Accepted Answer

Yes, we have expanded! We are happy to announce our new mobile pet grooming service, Barks N Purrs Pet Spa. Check out our list of services here!(https://www.barksnpurrspetcare.com/petspaservices)

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