PRIVACY POLICY

Effective Date: September 7, 2026
Last Updated: September 7, 2026

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Barksnpurrs Petcare and/or Barksnpurrs Pet Spa (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

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This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at www.barksnpurrspetcare.com, communicate with us, create an account, request or purchase services, interact with our social media pages, or otherwise use our services and related platforms.

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By using our website or services, you acknowledge the practices described in this Privacy Policy.

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INFORMATION WE COLLECT

 

​Information You Provide Us

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We may collect personal information that you voluntarily provide when you:

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• Request information about our services

• Create or maintain a client account

• Schedule pet care or grooming services

• Complete an inquiry or contact form

• Communicate with us by phone, email, text message, website, social media, or client portal

• Make a payment

• Participate in a promotion or provide feedback

• Otherwise interact with our Company

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The information we collect may include:

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• Name

• Email address

• Phone number

• Billing address

• Service address

• ZIP code

• Payment and transaction information

• Pet information

• Appointment and scheduling information

• Service preferences and instructions

• Communications you send to us

• Any other information you choose to provide

Payment card information may be processed by third-party payment processors. We may not directly store complete payment card information.

 

Automatically Collected Information through Tracking Technologies

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When you visit our website or use our online services, certain information may be collected automatically through cookies and similar technologies.

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This information may include:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on pages

• Links clicked

• Referring website or source

• Website interaction and conversion information

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We may use cookies, pixels, tags, analytics tools, and similar technologies to help operate and improve our website and understand how visitors interact with it.

HOW WE USE YOUR INFORMATION

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We may use the information we collect to:

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• Provide and manage pet care, grooming, and related services

• Schedule, confirm, modify, and manage appointments

• Process payments and transactions

• Send receipts and account information

• Respond to questions, requests, and customer service inquiries

• Communicate with you about your pets and services

• Send appointment reminders and scheduling updates

• Provide service-related notices and administrative communications

• Maintain client accounts and service records

• Improve our website, services, and customer experience

• Protect against fraud, misuse, security threats, or unlawful activity

• Comply with legal and regulatory requirements

• Send marketing or promotional communications when permitted by law and when appropriate consent has been obtained

HOW WE SHARE INFORMATION

 

We do not sell your personal information.

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We may share information in the following circumstances:

 

Publicly Shared Information

 

Any information that you voluntarily choose to share in a public area of our Platforms (e.g., by posting a comment to a blog post or leaving a review) will be available to anyone who has access to that content.

 

Employees and Service Providers

We may share information with employees, pet care providers, groomers, contractors, and other personnel when necessary to provide services to you and your pets.

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Third-Party Service Providers

 

We may use third-party companies to help us operate our business.

 

These providers may assist with services such as:

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• Client account management

• Scheduling

• Text messaging and phone communications

• Email communications

• Payment processing

• Website hosting

• Analytics

• Customer support

• Business administration

• Marketing

• Data storage

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These service providers may access information only as reasonably necessary to perform services on our behalf.

 

Law Enforcement, Legal Process and Compliance

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We may disclose personal information when we believe disclosure is reasonably necessary to:

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• Comply with applicable law, regulation, court order, subpoena, or legal process

• Respond to a lawful request from government or law-enforcement authorities

• Protect our legal rights

• Prevent or investigate suspected fraud, illegal activity, or security concerns

• Protect the safety of our Company, customers, employees, service providers, animals, or others

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Change of Ownership

 

We reserve the right to transfer to relevant third-parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business combination. In such case, we will require the relevant third parties to provide comparable levels of protection as we provide with respect to the information we share.

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SMS/TEXT MESSAGE PRIVACY

Barksnpurrs Petcare and/or Barksnpurrs Petcare & Spa may communicate with customers and prospective customers by SMS or text message.

 

If you provide your mobile phone number and consent to receive text messages from us, we may use your phone number to send communications relating to our services.

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Messages may include:

• Appointment confirmations

• Appointment reminders

• Scheduling and rescheduling information

• Arrival or service updates

• Grooming updates

• Pet care updates

• Customer service responses

• Responses to inquiries

• Billing or account-related communications

• Other communications related to services you have requested from us

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Message frequency varies depending on your appointments, service requests, and communications with us.

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Message and data rates may apply depending on your wireless carrier and mobile plan.

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You may opt out of SMS communications at any time by replying STOP to a text message from us.

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After opting out, you may receive a final confirmation message confirming your opt-out.

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For assistance, reply HELP, email us at barksnpurrs@gmail.com, or call (310) 741-9386.

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Consent to receive text messages is voluntary and is not a condition of purchasing goods or services from us.

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Mobile Information and SMS Consent

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We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

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Mobile information may be shared with service providers that assist us in providing communications, customer management, scheduling, or other services on our behalf. These providers are permitted to use the information only as necessary to provide those services.

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SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

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If you previously opted out of SMS communications and would like to receive them again, you may provide consent again through an available opt-in method.

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EMAIL COMMUNICATIONS

If you receive marketing emails from us, you may unsubscribe by using the unsubscribe link included in the email when available.

You may still receive transactional or service-related emails necessary to manage appointments, payments, accounts, or services you have requested.

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We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

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COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to operate website features, understand website traffic, improve performance, and measure marketing effectiveness.

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Most browsers allow you to control or disable cookies through your browser settings.

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Disabling cookies may affect certain website functionality.

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THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, platforms, or services.

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Information you provide directly to a third party is governed by that third party's privacy practices.

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We are not responsible for the privacy, security, content, or practices of websites or services that we do not control.

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We encourage you to review the privacy policies of third-party services before providing personal information.

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DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

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However, no electronic transmission or storage system can be guaranteed to be completely secure.

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Access to personal information is limited to individuals and service providers who reasonably need access to perform business functions or provide services.

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DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Maintain your account

• Provide requested services

• Maintain business and transaction records

• Comply with legal or regulatory obligations

• Resolve disputes

• Enforce agreements

• Protect our legitimate business interests

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it.

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YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

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These may include the right to request:

• Access to personal information we maintain about you

• Correction of inaccurate information

• Deletion of certain personal information

• Information about how your personal information is used or disclosed

• Certain restrictions on the use of your information

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We may need to verify your identity before fulfilling certain requests.

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To submit a privacy request, contact us using the information provided below.

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NOTICE TO CALIFORNIA RESIDENTS

California residents may have additional rights concerning their personal information under applicable California privacy laws.

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Where applicable, these rights may include requesting information about personal information we collect, requesting correction or deletion, and obtaining information about certain disclosures of personal information.

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We will not discriminate against you for exercising privacy rights available to you under applicable law.

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Requests may be submitted using the contact information below.

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CHILDREN'S PRIVACY

Our website and services are not directed toward children under the age of 13.

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We do not knowingly collect personal information directly from children under 13 through our website.

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If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

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When changes are made, we will update the “Last Updated” date at the top of this page.

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We encourage you to review this Privacy Policy periodically to remain informed about our privacy practices.

  

HOW TO CONTACT US

If you have any questions about this Privacy Policy or the information we hold about you, please contact us at:

 

BarksNpurrs Petcare/ Barksnpurrs Petcare & Spa

barksnpurrs@gmail.com

(310) 741-9386

www.barksnpurrspetcare.com