TERMS OF SERVICE
Effective Date: September 7, 2026
Last Updated: September 7, 2026
The terms “we,” “us,” and “our” refer to Barksnpurrs Petcare LLC and/or Barksnpurrs Petcare & Spa (“Company”).
The term “Site” refers to www.barksnpurrspetcare.com.
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On the Site, we provide information about and access to pet care and related services, which may include dog walking, vacation pet visits, cat care, daycare, pet transportation or errands, medication assistance, mobile pet grooming and bathing, and other pet care services offered from time to time (“Services”).
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The terms “user,” “customer,” “client,” “you,” and “your” refer to visitors, users, prospective customers, and customers of the Site and/or Services.
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By using our Site and/or Services, you agree to these Terms of Service, our Privacy Policy (located here https://www.barksnpurrspetcare.com/privacy-policy), and any other written agreements or policies that apply to your use of our Site or Services (collectively, “Agreements”).
If you do not agree with these Agreements, you should not use our Site or Services.
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USE OF THE SITE AND SERVICE
To access or use the Site and/or Services, you must be at least 18 years old and have the legal capacity to enter into these Terms.
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Minors may not independently use the Site to purchase or schedule Services.
LAWFUL PURPOSES
You may use the Site and/or Service for lawful purposes only. You agree to be financially responsible for all purchases made by you. You agree to use the Site and/or Service and to purchase services or products for legitimate purposes only. You shall not post or transmit through the Site and/or Service any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.
ACCOUNT CREATION
In order to use the Site and/or Service, you may be required to provide information about yourself including your name, email address, username and password and other personal information. You agree that any account information you provide on the Site or to the Company will always be accurate, correct and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Site and/or Service, violate any laws.
SERVICE REQUESTS AND AVAILABILITY
Submission of a service request does not guarantee availability.
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Services are considered confirmed only after they have been approved or confirmed by the Company through the client portal, invoice, email, text message, or other written communication.
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Service availability, pricing, arrival windows, providers, and scheduling may vary.
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We reserve the right to modify, decline, reschedule, or discontinue Services where reasonably necessary.
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PRICING AND PAYMENT
You agree to pay all charges associated with Services you request or authorize.
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Pricing may vary based on the type and duration of Service, number of pets, location, scheduling requirements, additional care needs, add-ons, and other applicable factors.
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Applicable transaction fees, service fees, or other disclosed charges may apply.
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Payment deadlines and deposit requirements, if any, will be communicated through the client portal, invoice, booking confirmation, or other written communication.
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CANCELLATIONS AND CHANGES
Cancellation and scheduling policies may vary depending on the Service, season, holiday, booking type, or package.
Clients are responsible for reviewing the cancellation terms applicable to their booking.
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Late cancellations, same-day cancellations, denied access, or Services that cannot be completed due to circumstances within the Client’s control may remain fully or partially chargeable according to the applicable policy.
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REFUND POLICY
If you have a concern regarding a completed Service, please contact us as soon as reasonably possible. Refund requests should generally be submitted within two calendar days of the applicable Service date.
To request review of a refund, contact barksnpurrspetcare@gmail.com and provide:
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Your name
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Pet name
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Date of Service
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Description of the Service
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Reason for the request
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Refund requests will be reviewed based on the individual circumstances.
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Approved refunds may be issued to the original payment method or as account credit.
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Requests submitted more than three calendar days after the Service date may not be eligible for review, except where required by law.
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Any undisputed outstanding balances remain due.
REFUSAL OR DISCONTINUATION OF SERVICE
We reserve the right to refuse access to the Site and/or Service to any person or entity, without the obligation to assign a reason for doing so. We reserve the right to immediately remove you from the Site and/or Service, without refund, if you violate these Terms of Service or other Agreements governing your use of the Site and/or Service.
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ERRORS, INACCURACIES, AND OMISSIONS
Information provided on the Site and/or Service is subject to change. Company makes no representation or warranty that the information provided, regardless of its source, is accurate, complete, reliable, current, or error-free. Company disclaims all liability for any inaccuracy, error or incompleteness in the provided information.
SMS/TEXT MESSAGING TERMS
By opting in to receive text messages from Barks N Purrs Petcare and/or Barks N Purrs Pet Spa, you consent to receive SMS communications related to our Services.
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Messages may include appointment confirmations, appointment reminders, scheduling and rescheduling updates, service notifications, customer service communications, billing or account information, responses to inquiries, and other communications related to Services you have requested.
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Message frequency varies depending on your appointments, service requests, and communications with us.
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Message and data rates may apply depending on your wireless carrier and mobile plan.
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You may opt out of receiving SMS messages at any time by replying STOP.
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After opting out, you may receive one final confirmation message confirming that your opt-out request has been processed.
For assistance, reply HELP, email barksnpurrs@gmail.com, or call (310) 741-9386.
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Consent to receive text messages is voluntary and is not a condition of purchasing goods or Services from us.
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Wireless carriers are not responsible for delayed or undelivered messages.
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Your participation in our text messaging program is also subject to our Privacy Policy.
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OUR INTELLECTUAL PROPERTY
The Site and/or Service contain intellectual property owned by the Company (“Company’s Intellectual Property”) and by third-parties that licensed the content to us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information and other intellectual property as well as the business name, logo, all designs, text, videos, audio files, graphics, other files, and the selection and arrangement thereof, also termed the “look and feel.” You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site and/or Service, Company’s Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove you from the Site and/or Service, without refund, if you are caught violating this intellectual property policy.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or related to your use of the Site or Services.
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To the fullest extent permitted by law, the Company’s aggregate liability for claims arising from the Site or Services will not exceed the greater of:
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One hundred dollars ($100); or
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The amount you paid to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be excluded or limited.
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THIRD PARTY WEBSITE AND RESOURCES
The Site and the Service may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with the Site and/or Service. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
INDEMNIFICATION
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third-party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms of Service, or any use by you of the Site and/or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.
GOVERNING LAW
These Terms of Service are governed by the laws of the State of California, without regard to conflict-of-law principles.
DISPUTE RESOLUTION
We agree to attempt to resolve any dispute, claim or controversy arising out of or relating to the Terms of Service,
By submitting the matter to binding arbitration with a mutually agreed-upon arbitrator in California. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction to do so. Costs of arbitration, including attorney fees, will be allocated by the arbitrator.
RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of the Terms of Service, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of the Terms of Service, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.
EFFECT OF HEADINGS
The subject headings of the paragraphs of the Terms of Service are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
ENTIRE AGREEMENT
These Agreements (i.e., this Terms of Service, along with the referenced Privacy Policy, and any other written agreement that governs your use of our Site and/or Service) constitute the entire agreement between you and the Company with respect to the Site and/or Service and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and the Company with respect to the Site and/or Service.
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WAIVER
Company’s waiver of any of the provisions of these Terms of Service shall not be deemed, nor shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by an authorized representative of the Company.
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SEVERABILITY
If any term, provision, covenant, or condition of the Terms of Service is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Terms of Service shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
ASSIGNMENT
These Terms of Service bind and inure to the benefit of the parties’ successors and assigns. These Terms of Service are not assignable, delegable, sub-licensable or otherwise transferable by you. Any transfer, assignment, delegation or sublicense by you is invalid.
OUR PRIVACY POLICY
Please review our Privacy Policy located at https://www.barksnpurrspetcare.com/privacy-policy.
CHANGED TERMS
We reserve the right to update any portion of our Site and/or Service, including these Terms of Service at any time. Such amendments are effective immediately upon notice to you by us posting the new Terms of Service on this Site. If you have provided us your email address, we will also email you to let you know of material amendments to our Terms of Service. Any use of the Site and/or Service by you after an amendment is made means you accept these amendments. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms of Service.
HOW TO CONTACT US
If you have any questions about this Terms of Service, please contact us at:
Barksnpurrs Petcare LLC/ Barksnpurrs Petcare & Spa
(310) 741-9386