Pet Spa Policy
Effective Date: November 1st, 2021
The terms “we”, “us”, and “our” refer to Barks N Purrs Pet Spa and/or Barks N Purrs Petcare, LLC (“Company”).
The term “client,” “customer,” “you,” and “your” refers to visitors, users and customers of the Site and/or Service.
Payment is due day of service. We accept ACH, or credit/debit card. No further service will be provided until payment is paid.
All clients will be asked to read and sign our Policy Agreement prior to any grooming services being performed.
Client hereby entrusts pet(s) to us for the purpose of grooming services.
CANCELLATION POLICY/NO SHOW
On rare occasions, we may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
If Client cannot keep their appointment, please contact us AT LEAST 24 HOURS in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a full charge of service, which must be paid within 7 business days. Ultimately it is Clients responsibility to keep track of their scheduled appointments, however we will make a courtesy phone call or e-mail one-business day ahead to confirm and remind you. If you are a first time Client and you are a no show when groomer arrives for your scheduled appointment, we will not schedule any future appointments.
An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a 1 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If we feel we will be more than 15 minutes early or late, we may call ahead.
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at our discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pet’s coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Company responsible in the event of adverse effects of mat removal.
CURRENT VACCINATIONS/VETERINARY INFORMATION
Your pets’ safety is first at Barks N Purrs Pet Spa. We require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to us upon request as well as current Veterinarian information.
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. We will not accept any aggressive dog. If false accusations about the pet’s behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, we have the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE PETS, WE WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. We will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
Client consents that we may take pictures of your pet, before and after grooming, and utilize the same for their website and social media. Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered.
I, the undersigned, understand and agree to the above terms for the grooming and maintenance of my pet(s). In consideration of the grooming services, I agree to hold Company harmless from any and all damage, loss, or claims to pet, personal or real property.
I authorize Company thereof to act as my agent in the event emergency veterinarian services, care-taking, and/or transportation is necessary and agrees to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury, or shock. Said pre-existing conditions shall include, but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or medical conditions.
I, the undersigned, have read, understand and agree to the above terms and my rights and obligations for grooming and maintenance as stated in the agreement for the services of pet grooming through Barks N Purrs Pet Spa, LLC.