Frequently Asked Questions:
We do require pets to have their rabies vaccination. We will need to see current rabies vaccination paperwork for your pets. If your pet cannot get a rabies vaccination we need to have a written note from the vet exempting your pet from the vaccination for medical reasons.
Do you require pets to be vaccinated?
For the first groom you do need to be home so we can discuss grooming needs and go over the services afterwards to make sure all your expectations are met. If you are a regular client we are happy to take care of your pets while you are otherwise occupied. All we require is access to your pet & house so we can return your pet safely after the groom.
Do I have to be home while you groom?
In an attempt to give our clients the best service, we use only premium shampoos and conditioners that are designed specifically for pets. However, if you prefer that we use your pet shampoo, no problem! Just make sure to provide us with it.
What type of products do you use on my pet?
We will give you an open window of 1 hour for arrival time. If we know that we will not be able to arrive within that window, we will call you. Please, make sure to take your dog out to use the restroom before we arrive!
How do I know your exact arrival time?
Our grooming van is equipped with all new state-of-the-art equipment and climate controlled with the most advanced grooming tools and technology available. The cleanliness and comfort of my van will ensure your dog will be treated like royalty. I will give your dog my undivided attention.
Will my dog be okay inside the grooming van?
On average, dogs should be groomed every 4-6 weeks. Of course, this depends on the owner’s ability to do daily brush outs, your pet’s breed, coat and how often your dog is outside. We recommend scheduling a recurring appointment to guarantee your furry friend always gets their grooming in.
How often should I have my dog groomed?
We will need to know your pet’s age, sex, weight, and breed as well as any health issues or behavior concerns. Please let us know if you give your pet tranquilizers or pain medicine before the grooming. Also, let us know of any of your concerns, whether related to the health of your pet or if they’ve had bad grooming experiences in the past, anything that may help us understand your pet better!
What do you need to know?
We're excited that you're considering booking with us! To get started, go ahead and click here . You'll be taken to the dashboard that allows you to create a profile and request a booking! Should you need help with creating your account or requesting services, click here!
How do I book an appointment for my pup?
Full Grooming includes shampoo, conditioner, nail trim and grind, ear cleaning and flush, anal glands, brush and blowout, and full-body trim.
Bathing packages include a shampoo, conditioner, nail trim and grind, ear cleaning and flush, anal glands, brush and blowout.
What is included in the full grooming & bathing packages?
Some dogs may require more time and care while being groomed. We understand that each dog is different, from the condition of the fur to the temperament. This fee is for our groomers and the extra steps they take to ensure that your pup receives the best possible experience. We believe in the dog's welfare above the finish of the trim. Of course, a dog has to look good when walking away, but having a happy pup leave the salon is also very important!
Why may you charge an "Extra Time & Care" fee?
If you cancel 2 hours prior to your grooming or bath appointment, there will be no cancellation fee. If you cancel within 2 hours of your appointment time, there will be a full charge for the scheduled services.
What is your cancelation policy?
The greater Los Angeles area!
Culver City, Beverly Hills, West Hollywood, Century City, West LA, Playa Del Rey, Venice, Mid-City, Mid-Wilshire, Westwood, West Adams, Leimert Park, Brentwood, & Mar-Vista!
What areas do you service?
Unfortunately, we do not groom cats.
Do you groom cats?
No! However, all appointment locations MUST have available, open parking.
If your location only has street parking available, we will look for an adequate spot for up to 20 minutes (there will be a $50 charge on top of the $25 deposit.) Please let us know if your location is prone to being busy or parking becomes unavailable during certain hours. This information is needed for us to conveniently provide services to clients. It is also for both your pet’s safety and ours!
Do I have to have a driveway? Where do you park?
Click here to see our services and pricing!
*The final price would depend on the size and condition of your pups when our groomer meets them.
How much will the service cost?
Unfortunately no. We only offer full service grooming or bathing. Please see the Services Page for more information.